GENERAL DESCRIPTION & PRIMARY ROLE:
The Medical Laboratory Manager is responsible for overseeing the daily administrative, technical, clinical and operational functions of the clinical laboratory.
This role includes supervision of personnel, quality assurance, regulatory compliance, equipment management, and laboratory testing. The manager ensures efficient workflow, maintains high standards for patient care and laboratory testing, and promotes a culture of safety and continuous improvement.
KEY RESPONSIBILITIES
1. Operational Oversight
• Coordinate the daily operations of the clinical laboratory to ensure timely and accurate testing.
• Ensure the laboratory maintains appropriate physical conditions, instrumentation, and resources for all testing activities.
• Select and verify test methodologies appropriate to the clinical use and intended performance.
• Perform clinical testing and phlebotomy when necessary.
• Maintain the Laboratory’s preventative maintenance schedule for all equipment.
2. Quality & Compliance
• Establish and maintain a quality control program to ensure accuracy, precision, and reliability of test results.
• Enroll and maintain participation in proficiency testing (PT) programs in accordance with the services offered.
• Investigate technical incidents, resolve problems, and ensure corrective actions are implemented and documented.
• Ensure patient results are not reported until all corrective measures are complete and systems meet performance criteria
• Maintain compliance with all regulatory requirements (e.g., CPAM, HPC regulations).
• Develop and maintain laboratory policies, procedures, and infection control protocols.
• Participate in hospital-wide Continuous Quality Improvement (CQI) and Joint Commission International (JCI) activities.
• Maintain the department’s QPI dashboard.
3. Personnel Management
• Supervise day-to-day activities of laboratory personnel.
• Develop and manage staff schedules to ensure adequate coverage.
• Oversee the recruitment, orientation, and training of new staff.
• Conduct performance evaluations.
• Identify training needs and ensure staff receive in-service education and competency assessments.
• Re-evaluate personnel competency if testing methodologies or instrumentation change.
• Establish a departmental structure that clearly defines responsibilities, authority, and accountability.
• Foster effective communication and collaborative working relationships within the team and across departments.
4. Technical Support & Administration
• Serve as a technical resource to laboratory staff, providers, and other stakeholders.
• Liaise with engineers, vendors, and company representatives to maintain optimal equipment function and system performance.
• Act as the Laboratory Information System (LIS) administrator, managing user access, troubleshooting, and coordinating system updates.
• Configure and maintain Orchard LIS settings, including test builds, interfaces, reporting format, and instrument connectivity.
• Serve as the primary liaison between the laboratory and Orchard Software for support requests, escalations, and system enhancements.
• Collaborate with IT to align LIS functionality with clinical and operational goals.
• Provide LIS training and onboarding to new staff and ongoing training for existing users.
• To supervise and complete (when necessary) the monthly payroll information for HR and Finance as outlined.
OTHER DUTIES:
• Performing special projects and related duties as assigned by the Director of Support and Ancillary Services.
• To cover Medical Laboratory Technologist functions when staffing levels are reduced that the need to step in is apparent to maintain appropriate levels of service.
PARTICIPATION IN COMMITTEE ACTIVITIES:
• The employee, as part of his/her job description shall take part in the activities of any committee that he/she is assigned by his/her supervisor and is expected to attend all scheduled meetings. The employee further agrees to be an active participant in assigned activities related to CTMH Doctors Hospital attaining and maintaining Joint Commission International (JCI) Accreditation.
QUALIFICATIONS / KNOWLEDGE REQUIREMENTS:
Education
• Bachelor’s degree in Medical Technology or similar.
Licensure & Registration
• Licensed Medical Technologist
• Registered with the Council for Professions Allied with Medicine (CPAM)
Preferred Qualifications
• Master’s degree
• Certification in Supervisory Management
• ASCP Certification
Knowledge & Skills
• Strong organizational skills and ability to prioritize under pressure.
• Excellent verbal and written communication.
1. Knowledge of LIS, hospital systems, and regulatory standards.
2. Proficiency in the use of laboratory equipment, testing techniques, and information systems.
TRAVEL:
Travel may include occasional visits to satellite clinics.
Benefits:
Doctors Hospital offers a competitive benefit package that includes paid vacation, health insurance and pension in accordance with the Cayman Islands regulations.